Battle of kings mountain narrative Essay Example | Topics and Well Written Essays - 250 words

Battle of kings mountain narrative - Essay Example After overpowering the revolutionary army and Major General Gates on September 1780 at Camden, Major General Lord Cornwallis proceeded towards north to invade Virginia and North Carolina. An outpost towards the British army’s West was occupied by Major Ferguson. The Tories succeeded in plundering the Whigs. Ferguson was known for his ferocity against the mutineers. The Whigs gathered in the West of Virginia and Carolina. For support, Ferguson sent on to Cornwallis. The Whigs attacked Ferguson and his army on 7 October 1780 on the King’s Mountain and won the Battle within an hour (Hammett). In the Battle of King’s Mountain, 300 Tories were killed and wounded and another 700 were imprisoned by the Whigs. 90 Whigs were killed in the Battle. The success of the Whigs caused Cornwallis to abandon the intention of invading North Carolina. The Battle of King’s Mountain was fought between Americans except for only one British man that was Major

MSc.SERVICE QUALITY Total Quality Management Case Study Essay

MSc.SERVICE QUALITY Total Quality Management Case Study - Essay Example Communication Channels provides a comprehensive framework to an organisation for exchanging views and information. An effective communication channel is identified as one that provides a quick, easy, reliable and noise-free network among the stakeholders. The message gets to the receiver without delay and with minimum cost and is interpreted appropriately. Effective communication has following functions (Dickinson College, n.d.): Motivation – a simple appreciation email by management to recognize the hard work of an employee that circulates through the entire email system will surely motivate that particular employee and many others towards work achievements. Denis is advised to develop two-tier communication architecture. A call center should be established where a customer can call anytime. A relationship manager will be available for customer who will provide all the required support and will also take new orders. This would ensure highly personalized quality of service and customer satisfaction as the relationship manager will have first hand knowledge about all the customers they have been assigned. In the second tier, Denis is advised to develop an intranet coupled with an internal email system. The intranet can be used for effective top-down vertical communication where Denis can send policy or guideline to all the employees, and can also be used for effective upward and horizontal communication as the employees can share information, expertise and can provide feedback to the management. This will create an open culture where employees will feel more empowered, equalised participation will be possible and relationships among emplo yees will be solidified. Denis can make use of a variety of quality concepts, tools, and techniques. However, four techniques and models are proposed; each of these provides a complete quality framework that covers not one but all aspects of an organisation’s